# Refunds & disputes

> Refund Revolut Pay payments and handle disputes.

Revolut Pay payments support full and partial refunds through the standard VINR refund API. Disputes follow a different process than card chargebacks.

## Refunds

Refund a completed Revolut Pay payment in full or in part. The refunded amount is returned to the customer's Revolut account balance, typically within a few minutes.

```typescript
import { Vinr } from '@vinr/sdk';

const vinr = new Vinr({ secretKey: process.env.VINR_SECRET_KEY });

const refund = await vinr.refunds.create({
  payment: 'pay_ABC123',
  amount: 1600,                        // partial refund of €16.00; omit for full
  reason: 'requested_by_customer',
});

// refund.status → "pending" then "completed"
```

Listen for the `refund.completed` event to confirm the refund has settled:

```typescript
if (event.type === 'refund.completed') {
  const refund = event.data;
  await updateOrderStatus(refund.metadata.orderId, 'refunded');
}
```

### Refund timing

| State              | Timing                                                                                                |
| ------------------ | ----------------------------------------------------------------------------------------------------- |
| `refund.pending`   | Created immediately                                                                                   |
| `refund.completed` | Typically within minutes; funds arrive in the customer's Revolut account within seconds of completion |

Multiple partial refunds can be issued against the same payment, up to the original payment amount.

## Disputes

Revolut Pay disputes differ from card chargebacks. Because the payment is made from a Revolut account balance rather than through a card network, there is no standard chargeback process. Instead, dispute claims are handled directly between Revolut and the merchant through VINR.

When a dispute is opened, a `dispute.opened` event is fired and the disputed amount is temporarily held from your VINR balance. You can respond to disputes with evidence in the VINR Dashboard under **Payments → Disputes**.

> Revolut Pay disputes that are decided in the customer's favour result in a permanent debit from your VINR balance. Respond to disputes with supporting evidence as early as possible.

## See also

[Accept Revolut Pay](/docs/payments/payment-methods/add-payment-methods/wallets/revolut-pay/accept) — Enable and integrate Revolut Pay.

[Disputes & chargebacks](/docs/payments/payment-operations/disputes) — General dispute handling across all payment methods.